AMO Inc Outdoor Services
Garfield, Traverse City, MI

AMO Inc Outdoor Services Reviews

4.4 stars based on 13 reviews

Featured Comments:

• T

  Tina

  1.0

  Their snow removal services are THE WORST! I do not often write reviews but I felt compelled to. Our condo association uses them, mind you we are an association of Dentist and Doctor's offices. So being prompt on snow removal is a big deal as many of us have elder patients. They remove snow when they feel like it but then say that they were there and "can prove it with their GPS". Often times they drive through and maybe sprinkle salt- again if they feel like it. One of our offices had an elder patient fall last week and slice his head open because they had not done their job. Our parking lot was left with a big sheet of ice that will now be there most of the winter because it is too cold to melt. You know it's bad when patients keep asking why the parking lot is so icy/not plowed and we have to explain that we pay a company to do it so that they realize it is not us neglecting it. They are an accident waiting to happen! I called to complain for 1st time this year and was called back by Derrick their plow manager and he was beyond rude. He did not care about my concerns and yelled at me! I am in shock by their lack of service and professionalism. Maybe they have better staff members in different areas/services but when it comes to snow removal they are horrible, period.

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  Response from the owner

  Tina, AMO provides two levels of service for this account. Level 1 (Full Service) - Your complex has a 2" accumulation threshold for snow removal. Once the 2" threshold is met, we plow the parking lot and shovel snow from the sidewalks. The parking lot and sidewalks are then salted after the snow has been removed. There is a 6:00 AM deadline that we have been asked to meet for this service. Level 2 (Salt Only) - If there is less than 2" accumulation, our driver has the discretion to salt the parking lot and sidewalks based on the conditions at that time. Generally, if the parking lot and sidewalks are snow covered, we apply salt to both. In addition, if the sidewalks have 1" of snow, the snow is removed before applying salt. There is a 6:00 AM deadline we have been asked to meet for this service. Since November, we have provided 10 Full Service and 9 Salt Only services. In every case it was reported that we salted both the parking lot and sidewalks. There may have been instances where it continued to snow after we provided our service and therefore you observed additional snow accumulation. Until now, I am not aware of any concerns expressed as to how the account is being serviced. I am not aware of any calls that were made to our office requesting that we provide additional salting for icy conditions. I will have our truck and equipment operators pay closer attention to the parking lot and sidewalk conditions and have them apply additional salt if needed to correct the issues you outlined in your message. Thank you, Brian General Manager

• W

  Weston178

  5.0

  AMO has come out on 2 separate occasions to conduct drainage work on our property. Both times they came out on the day they said they would at the times they said they would. The first time they were here it took about 4 days to do quite a bit of extensive work (downspouts connected to underground trenches, dry well installation, top soil, parking pad, stepping stones, concrete patio removal, seeding/fertilizer). They made quick work of this and it looked great. The second time was to address separate drainage issues (another dry well elsewhere on the property, other downspouts connected to underground trenches to pop ups). This work was done in one day. We also had a heavy rain a couple of weeks after the first work was done that resulted in some washout in a few areas where grass hadn't sprouted yet. They came and fixed all the areas under warranty with no issue. They did great work. Also, Joe is more than willing to come and meet you in a very timely manner to discuss any issues or concerns you may have.

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  Response from the owner

  Thanks for the great review and complementing AMO. We will be sure to relay the complements to the staff involved in your project. If you need anything else in the future please reach out and we look forward to working with you again in the future!

• J

  Joan Potter

  5.0

  We needed quite a bit of work done on our pond and landscaping. We selected AMO from all the alternatives. Partly because of Joe and of prior experience with the company. The work was just completed this afternoon and we could not be happier with the results! We would like to thank Mike and Kyle for a job well done and their attention to detail. Brian and Joan Potter

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  Response from the owner

  We are so excited to hear that the guys did a great job and that your happy with the end results. We will definitely be relaying the complements onto all who was involved from AMO for pulling off your project.

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