All American Turf Beauty, Inc.
Desoto, Van Meter, IA

All American Turf Beauty, Inc. Reviews

4.3 stars based on 76 reviews

Featured Comments:

• A

  Amy Clancy

  5.0

  So I first used All American Turf Beauty in Cedar Rapids in 2019 and, unfortunately, did NOT have a good experience. However, when I voiced my concerns, the owner of the company-Mr. Kevin Johnson-reached out to me personally to discuss the issues I had documented. He then came up with a plan to address all of my concerns AND came out to my property and did all of the yard maintenance, seeding, aeration, etc HIMSELF to make sure it was done properly. My yard had now gone from a literal patch of mud to having healthy green grass growing. I think it shows great integrity on Mr. Johnson's part to handle a customer concern directly and I greatly appreciate his effort, hard work and direct communication with me. I'm signing up again for a yearly maintenance plan and I have faith that the great results will continue. It's really refreshing to see a business owner who takes pride in his company's work product and who is willing to make things right when there are miscommunications and issues that arise. Thank you, Kevin!!!! My lawn looks great now thanks to you and AATB's products!

• J

  Jordyn Breitkreutz

  5.0

  Amazing service, from the beginning sales call all the way to response time for first application. The turf specialist has made himself completely accessible in the northern Iowa region. Allowing for after hours calls when I have questions. Very respectful and knowledgeable gentleman. 10 out of 10 would recommend for anyone with lawn difficulties

• E

  Erica Mutchler

  1.0

  Aweful service especially if you have dogs! We used this company for only 2 years. The 1st year was great, they called when the showed up so we could make sure our dogs were inside. They were always on time and always very courteous. The 2nd year (2021) we added additional services and it has been nothing but problems. The techs never called to tell us they were on their way, they sprayed WHILE our dogs were outside, they left our gates opened when they were done and our dogs got out of the backyard. A couple of times they only did the back yard treatment but charged us for the entire front and back (we have a Ring and clearly could see they never did the front) There were times they would call to say we will be in the area and have you on the schedule tomorrow and then either not show up or show up 3 days later. The customer care center would “escalate”our complaints but we never had resolution. Terrible company and will never recommend. We are still on contract for 1 more year of lights and then we will be done with them for good.

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  Response from the owner

  Erica - So sorry to hear about your experience with us. Sounds terrible. We have been in business for over 45 years and pride ourselves in giving personalized customer service and results on the lawns. Obviously we have fallen short in your case. Please call me to discuss I would like the opportunity to make it right with you. Thanks again, we appreciate your business. Jim O'Loughlin General Manager

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