Ace Hardware
Front, Traverse City, MI

Ace Hardware Reviews

4.6 stars based on 333 reviews

Featured Comments:

• D

  DJ Jesse James

  5.0

  People are always ready to help you. But sometimes feels like it is over staffed, specially if you just want to look around, you will be asked if they can help you find something a million times (which can be good, but not when you just want to look around).

• K

  Kenneth Williams

  1.0

  Went in to Maxbaurer Ace Hardware on Front Street this morning to purchase two Weber grills. I had to have a key cut and decided to have it done before buying the grills. A young gentleman was very helpful saying he could cut me a key and walked me back to the key duplicating machine where he began the simple process. He stated that they don't guaranty that the newly cut duplicate key would work which I understood. When I asked why, an older tall employee that was standing at the counter abruptly interrupted stating exactly what the younger gentlemen said, saying "we do not guaranty the duplicate key will work". So I ask the older employee why wouldn't the key work? He said "we do not guaranty that the duplicate key will work" not answering my question and pointed to his statement written on a piece of paper taped to the counter. I responded with saying that the original key wasn't a transponder key as I truly was curious as to what would be the reasons the duplicate key might not work asking him if it could be due to the blank profile not matching exactly. He responded rudely and was argumentative stating that they do not guaranty the key will work, which I understood. At this point I asked the young gentleman for my original key back saying I was sorry but I'll just go somewhere else to have the duplicate key made, he's being a complete a** hole, I was just trying to carry on a friendly conversation.

• J

  James Church

  4.0

  Always helpful and well stocked. Some of the prices are a little high, but offset by having a really good inventory.

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